Privacy Policy

Effective Date: May 2024

Introduction

Welcome to Onlinekar! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and share that information, and the steps we take to safeguard your privacy when you use our food and grocery delivery app.

The Onlinekar has adopted this Privacy Policy to set out the manner in which personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with, and handled by Onlinekar in relation to Your use of our Services (defined below) through the website www.onlinekar.com ("Website") or the mobile application Onlinekar ("App"), (collectively referred to as the “Onlinekar”) or initiating or undertaking any transaction on the Onlinekar. The Onlinekar may contain links to other websites. This Privacy Policy does not apply to information that You provide to, or that is collected by, any third-party through the Onlinekar, and any third-party websites that You access or use in connection with the Services offered on the Onlinekar. Onlinekar shall not be liable for and has no control over the practices and content of any such third-party website.

Please read the Privacy Policy carefully before using or registering on the Onlinekar application. By clicking sign in or login button on the landing page/application, You accept this Privacy Policy and agree to be legally bound by the same. If You do not agree to the Privacy Policy, please do not use or access the Onlinekar.

This Privacy Policy is incorporated into and subject to Our Terms of Use (“Terms”) and shall be read harmoniously and in conjunction with the Terms. In the event of any conflict between the Terms and this Privacy Policy, the provisions of the Terms shall supersede the Privacy Policy. All capitalised terms not defined under this Privacy Policy shall have the meaning ascribed to it under the applicable Terms.

1. Information We Collect

1.1 Personal Information:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (credit/debit card details, transaction history)

1.2 Non-Personal Information:

• Device information (device type, operating system, unique device identifiers)
• Log information (IP address, browser type, access times)
• Location information (if you allow location services)
• Usage data (pages viewed, links clicked, features used)

1.3 Information Collected Through App Permissions:

• Photos and Videos: Access to your photos and videos may be required for features such as profile picture uploads and sharing images with customer support.
• App Info and Performance: Information about app performance, diagnostics, and usage patterns to improve app functionality and user experience.
• Personal Info: Additional personal information you provide, such as preferences and feedback, to enhance service customization.
• Location: Precise location data for accurate delivery services, if you permit location services.
• Device or Other IDs: Device identifiers to ensure the security and integrity of our services.
• Financial Info: Payment details and history for processing transactions securely.
• Contacts: Access to your contacts may be used for real-time chatting and to understand purchasing behavior using our AI algorithms.
• Audio: Microphone access for voice search or voice commands, if such features are available.

2. How We Use Your Information

2.1 To Provide and Improve Our Services:

• Process orders and payments
• Deliver food and grocery items to your specified address
• Communicate with you about your orders, deliveries, and any issues
• Personalize your experience by providing tailored content and recommendations

2.2 For Customer Support:

• Respond to your inquiries and provide customer service
• Notify you about changes to our services or policies

2.3 For Marketing and Promotions:

• Send you promotional offers, newsletters, and updates (you can opt-out at any time)
• Analyze usage trends to improve our marketing efforts

2.4 For Legal and Security Purposes:

• Detect and prevent fraud, unauthorized activities, and other harmful behavior
• Comply with legal obligations and protect our rights

2.5 For Enhanced Features:

• Facilitate real-time chatting and communication
• Understand purchasing behavior and preferences using our AI algorithms to provide a more personalized experience

3. How We Share Your Information

3.1 With Service Providers:

We may disclose your Personal Information to third-party vendors, delivery partners, consultants, partners for carrying out research and other service providers who work for either of Us or provide Services through the Onlinekar ("app") and are bound by contractual obligations to keep such Personal Information confidential and use it only for the purposes for which We disclose it to them and maintain the same level of data protection that is adhered to by Us. This disclosure may be required, for instance, to provide You access to the Services and process payments including validation of Your Payment Details, to facilitate and assist marketing and advertising activities/initiatives, for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the Services. You expressly consent to the sharing of Your information with third-party service providers, including payment gateways, to process payments and manage Your payment-related information. We do not disclose Your Personal Information to third parties for their marketing and advertising purposes without Your explicit consent.

3.2 For Legal Reasons:

We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.

3.3 With Your Consent:

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All collected data is stored securely and handled with the utmost care to ensure your privacy and security. However, please be aware that no data transmission over the internet or method of electronic storage is 100% secure.

5. Your Choices

5.1 Access and Update:

You can access and update your personal information through your account settings.

5.2 Opt-Out:

You can opt-out of receiving promotional communications from us by following the instructions in those messages or by contacting us directly.

5.3 Delete Account:

You can request the deletion of your account and personal information by contacting our customer support.

6. Children's Privacy

Onlinekar does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received such information, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our app and updating the "Effective Date" at the top of this policy. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Onlinekar Support Team
support@onlinekar.com]
Near bharat petroleum pump, Binjharpur, Jajpur, Odisha, 755004.

Thank you for choosing Onlinekar!